Customer Service Representative APPLY NOW
We are an Online retail company located in Chatsworth, CA by the name of YoungLA. We have a robust presence selling on Amazon, as well as our own Shopify store, youngla.com We produce multiple brands in addition to YoungLA and we are looking for a stellar Customer Service Representative to join our growing team!
The best candidates will embody professionalism, patience, and a “people-first” attitude. We are in a very exciting growth phase and the selected candidate will have the opportunity to grow with the company.
Candidate's main duties will be:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage a high volume of incoming emails and calls
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Assist with placement of orders, refunds, or exchanges
- Printing labels and working with our warehouse team to assure orders meet all of the required shipment deadlines
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- Experience with CRM systems (Gorgias)
- Past experience with e-commerce
- Experience with Shopify, Amazon and Shipstation
- customer service experience of picking up calls and replying to emails
This is a full-time position for around 40+ hrs /week.
Please send your resume along with answers to the following questions:
- Do you have any customer service experience?
- Do you have any professional experience with Amazon or Shopify?
- Have you ever used any shipping software’s (Shipstation, ShipEasy, Stamps.com)?
- Are you bilingual? If yes, what other language do you speak?
- What is your availability from Mon-Friday?
Pay is DOE|||Chatsworth, CA|||Customer Service||||||T4Rx8cuUbNpt2Ki0|||FULL_TIME|||USD|||HOUR|||range||||||18||||||true