Frequently Asked Questions

UNITED STATES: Free standard shipping on U.S. order over $75, expedited shipping options will be shown at checkout.

CANADA: Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.

INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders.

*Free shipping is applied after discounts and before taxes.

We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.

The cut-off time for same day shipping for Second Day, Overnight Orders, and DHL Worldwide Express is 10am PST. Any orders placed after that time will be shipped the following business day.

Orders are subject to verification and approval before shipping. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order.

If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

Domestic Shipping:

Next Day Shipping - 1 Business Day

2nd Day Shipping - 2 Business Days

Expedited Shipping - 2-3 Business Days

Standard Shipping - 4-5 Business Days

International Shipping:

USPS First Class Mail Intl - 1 to 5 Weeks depending on the country

DHL - 3-10 Days depending on the country

UPS Expedited - 4 to 10 Days depending on the country

Please note: The cut-off time for same day shipping is 10am PST. Any orders placed after that time will be shipped the following business day.

If for any reason you did not want your package or were not satisfied with the shipment, you do have the option of refusing the package which you can reach out to the carrier directly and refuse delivery. Once the package has reached our facility we will be able to issue a refund for the order

Keep in mind that the shipping fee would not be included in the refund of the order when packages are refused.

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.

For your order to go through, you must provide us with the zip code of where you receive your credit card statements. If you supply the wrong zip code, your order will not go through.

If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

Changing an Address
Changing an Item
Adding or Removing Items
Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, feel free to contact us immediately (818) 206-8764 and we will happily cancel your order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

Unfortunately once an order has been placed we would not be able to make changes on the order. But customers can reach out directly to the carrier and potentially have the package redirected to a new address or held at a postal location. If the package were to be returned back to our facility we are able to offer a reshipment, refund, or store credit once the package has been returned.

We would not be liable for any misdeliveries, if the package was marked delivered we would not issue a refund for that order.

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 60 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic reasons.

Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it.

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

You can follow the link below to check out our returns page for more info!

Returns and Exchanges

All returns and exchanges should be done through our RETURN/EXCHANGE PORTAL and mailed back to:

YoungLA
9419 Mason Ave - Unit D, Chatsworth, CA 91311

If you need further assistance with your return or exchange:

Call us at (818)-206-8764 | Monday - Friday 9:00am to 5:00pm PST or email us directly at support@youngla.com

International Orders: Customers are responsible for paying all customs and return shipping fees. PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE.

PLEASE DO NOT PASTE PACKING SLIP ON THE BAG.

If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing 24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.

If you still have not received the package after that time please reach out to our support team by calling (818)-206-8764 or emailing us at support@youngla.com as we can start a claim and investigation with the carrier.

We would not be liable for orders that have been marked delivered and not received. Customers would not be entitled to a refund unless carrier has provided notice of the package being lost or misdelivered.

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an 10 minutes! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

- Select the item and size that you want

- Click the 'EMAIL ME WHEN AVAILABLE' tab

- Input your email

- As soon as the item is restocked online, you will receive an email message

Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.

Shipping Questions

Ordering Questions

Return & Exchange Questions

General Questions

Product Questions