WE MADE EXCHANGING & RETURNING WITH US A WHOLE LOT EASIER, YOU'RE DONE IN LESS THAN 3 MINUTES!U.S. / Domestic Orders:
Customer satisfaction is our biggest priority and we want you to be happy with your purchase! If it doesn't work out for any reason we accept returns and exchanges on unworn and unwashed merchandise within 60 days of receiving an order.
*When starting an exchange, items will not be held until return has been sent and processed, items are subject to become out of stock before returns are processed. If your return is processed after an item becomes out of stock you will be issued store credit which you can use towards your next order.
Also please keep in mind returns are not processed until they have either been sent or delivered back to our facility.
Customers are responsible for paying all customs and return shipping fees. We have no control over customs fees and they vary from country to country.
Please include an exchange/return instruction message inside the package with below mentioned details:
IS IT A RETURN OR EXCHANGE?
ITEM YOU WANT IN EXCHANGE
All returns and exchanges should be mailed back to:
9419 Mason Ave - Unit D
Chatsworth, CA 91311
Returns will be processed between 2-7 business days from delivery date
If you need further assistance with your return or exchange:
Call us at (818) 206-8764 | Monday - Friday 9:00am to 5:00pm PST
- Please make sure that the item(s) to be returned or exchanged are unwashed, unworn with original tags or it may be rejected
- Personal items aren't eligible for returns
- We reserve the right to adjust returns if original items are not received in new condition
- We do not offer exchanges on out of stock items, If the item(s) are out of stock for the exchange a refund will be issued for the items returned
- You will receive an email from us when the return or exchange is processed
- We do NOT refund original shipping charges when your order was first placed
95% of all orders are shipped out within 1-2 business days! Overnight, Second Day, and Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or U.S. holidays will be shipped on the following business day.
The cut-off time for same day shipping for Overnight, Second Day, Priority Orders, DHL Worldwide Express, and UPS expedited orders is 2PM EST. Any orders placed after that time will be shipping the following business day. Keep in mind weekends would not be shipping days.