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YOUNGLA TERMS OF SERVICE


Last updated: July 1, 2026

These Terms of Service (“Terms”) govern your access to and use of the YoungLA websites, mobile sites, SMS/MMS programs, and other online services that link to these Terms (collectively, the “Site”) operated by Young LA Trading Co., LLC (“YoungLA,” “we,” “us,” or “our”).

By accessing or using the Site, creating an account, or purchasing products from us, you agree to be bound by these Terms. If you do not agree, you may not use the Site.

These Terms include important provisions such as disclaimers of warranties, limitations of liability, and an agreement to resolve certain disputes by binding arbitration and on an individual basis (see Section 16).

PLEASE BE AWARE THAT SECTION 16 INCLUDES AN AGREEMENT TO ARBITRATE ANY DISPUTES WITH YOUNGLA AND REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION UNLESS YOU OPT OUT WITHIN 30 DAYS.  IT  ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER.  PLEASE READ SECTION 16 CAREFULLY.

If you are using the Site on behalf of an organization, you represent that you are authorized to accept these Terms on that organization’s behalf.

1. Eligibility

1.1 Minimum age. You must be at least 13 years old to use the Site. If you are between 13 and the age of majority in your jurisdiction, you may only use the Site with the permission and supervision of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.

1.2 Accounts. When you create an account, you must provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

1.3 Territory. The Site is primarily directed to residents of the United States. If you access the Site from outside the United States, you are responsible for complying with all local laws that apply to you.

2. Purchases, Orders & Pricing

2.1 Product availability. All products and services displayed on the Site are offered subject to availability. We may limit quantities, discontinue products, or change product descriptions at any time.

2.2 Pricing. Prices are displayed in U.S. dollars unless otherwise stated and are subject to change without notice. Taxes, shipping, and handling fees are additional and will be shown at checkout where applicable.

2.3 Order acceptance. Your order is an offer to buy, which we may accept or reject at our discretion. We may cancel or refuse any order (or part of an order), including after you receive an order confirmation, for reasons such as suspected fraud, incorrect pricing, limitations on quantities, or product unavailability. If we cancel an order after your payment has been processed, we will refund the applicable amount.

2.4 Billing information. You agree to provide current, complete, and accurate payment and contact information for all purchases and to promptly update such information so that we can complete your transactions and contact you as needed in connection with your orders.

2.5 Promotions and discount codes. Promotional offers, discount codes, or other offers (collectively, “Promotions”) may be subject to separate terms. Promotions may be modified or discontinued at any time, are typically limited to one per order, and are not transferable or redeemable for cash unless required by law.

3. Shipping, Risk of Loss & Returns

3.1 Shipping. We ship to locations listed on the Site. Shipping times and fees will be provided at checkout and are estimates only. Risk of loss and title for purchased items pass to you upon our delivery of the items to the carrier. Shipping is governed by our Shipping Policy, which is incorporated into these Terms.

Shipping Policy: https://www.youngla.com/pages/shipping-policy

3.2 Returns & exchanges. Our return rules, including return periods, eligibility, and instructions, are governed by our Returns Policy, which is incorporated into these Terms.

Returns Policy: https://www.youngla.com/pages/returns

3.3 Shipping errors and damages. If you believe a product was delivered damaged or in error, please contact us using the information in Section 19 within a reasonable time after delivery so we can review your claim. If you have opted for Delivery Guarantee your coverage is governed by the Delivery Guarantee Program Terms, which are incorporated into these Terms.

4. Use of the Site

4.1 License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial use.

4.2 Prohibited uses. You agree not to:

  • Use the Site for any unlawful or fraudulent purpose.

  • Violate any applicable law, rule, or regulation.

  • Infringe or violate the intellectual property or privacy rights of YoungLA or any third party.

  • Interfere with or attempt to interfere with the proper functioning of the Site, including by introducing viruses, malware, or harmful code.

  • Attempt to gain unauthorized access to any systems, accounts, data, or networks.

  • Use any scraping, harvesting, or automated means (other than standard browser tools) to access, query, or collect data from the Site.

We may suspend or terminate your access to the Site if we believe you have violated any of these Terms (see Section 15).

5. User Content (Reviews, Media, Comments)

5.1 User content. The Site may allow you to submit reviews, comments, photos, videos, or other materials (“User Content”). You retain any ownership rights you have in your User Content, but you grant YoungLA a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display your User Content in any media for any lawful business purpose, including marketing and advertising.

5.2 Responsibility for User Content. You are solely responsible for your User Content and represent and warrant that:

  • You have all rights necessary to grant the license in Section 5.1;

  • Your User Content is accurate and not misleading; and

  • Your User Content does not violate applicable law or the rights of any third party.

5.3 Moderation. We may (but have no obligation to) review, monitor, remove, or refuse to display any User Content at our sole discretion.

6. Intellectual Property

6.1 Ownership. The Site, including its text, graphics, logos, images, video, audio, and software, is owned by YoungLA or its licensors and is protected by intellectual property and other laws. Except as expressly provided in these Terms, you may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written consent.

6.2 Trademarks. “YoungLA” and all related names, logos, product names, designs, and slogans are trademarks or service marks of YoungLA or our licensors. You may not use any of these marks without our prior written permission.

7. Third-Party Services

The Site may contain links to or integrate with third-party websites, services, or tools that are not owned or controlled by YoungLA. We are not responsible for the content, policies, or practices of any third-party sites or services, and your use of them is at your own risk and subject to their terms and policies.

8. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy. By using the Site, you consent to our collection, use, and sharing of your information as described in the Privacy Policy, which is incorporated into these Terms:

Privacy Policy: https://www.youngla.com/policies/privacy-policy

9. Email & SMS/MMS Marketing Communications

9.1 Email Marketing

If you provide your email address and opt in to receive marketing emails, you agree that we may send you emails about our store, new products, special offers, events, and other updates. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us. Even if you opt out of marketing emails, we may still send you transactional or service-related emails (for example, order and shipping confirmations).

9.2 SMS/MMS mobile message program

We may offer one or more SMS/MMS mobile message programs (each, a “Text Program”).

Opting in.
By signing up for a Text Program—for example, by entering your phone number at checkout or in a form on the Site, texting a keyword to a designated number or short code, or otherwise verifying your intent to opt in—you consent to receive recurring automated marketing and informational text messages from or on behalf of YoungLA at the mobile number you provide. These messages may include promotional offers, cart reminders, product launches, order updates, and other messages related to our products and services.

Consent not required for purchase.
Your consent to receive text messages is not a condition of any purchase.

Message frequency and costs.
Message frequency may vary. Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier for SMS/MMS messages.

Opting out.
You can opt out of marketing text messages at any time by replying with a recognized opt-out keyword (for example, “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT”) to any message you receive from us. After you send an opt-out keyword, you may receive a final confirmation message. You understand and agree that:

  • We may not recognize other words or phrases as opt-out requests; and

  • Requests to our customer service team that are not sent via text may not, by themselves, be effective to opt you out of a Text Program.

Help and support.
For help related to a Text Program, reply “HELP” to any message from us or contact us using the information in Section 19.

Mobile carriers.
Delivery of SMS/MMS messages is subject to effective transmission by your mobile carrier and is outside of our control. Carriers are not liable for delayed or undelivered messages.

Eligibility for Text Programs.
To participate in a Text Program, you must:

  • Be at least 18 years old, or have the consent of your parent or legal guardian;

  • Provide your own mobile number; and

  • Be enrolled in a mobile service plan that allows text messages.

By enrolling in a Text Program, you represent that you meet these requirements.

Changes to Text Programs.
We may add or remove Text Programs, or change the number or short code from which messages are sent, at any time. We may also modify or discontinue some or all messaging (including for specific users) without notice as permitted by law.

10. Accuracy of Information

We try to make the Site accurate and current, but we do not guarantee that all information, including product descriptions, pricing, availability, and other content, is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information (including after you have submitted an order) without prior notice.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, OUR TEXT PROGRAMS, AND ALL PRODUCTS AND SERVICES PROVIDED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE OR ANY SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, YOUNGLA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, ANY TEXT PROGRAM, OR OUR PRODUCTS OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE, ANY TEXT PROGRAM, OR OUR PRODUCTS OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless YoungLA and its officers, directors, employees, affiliates, agents, service providers, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your use of the Site, any Text Program, or our products; (b) your User Content; or (c) your violation of these Terms or any applicable law or the rights of any third party.

14. State-Specific Notices (Including California and Florida)

Depending on where you live, you may have additional rights under applicable state law. Without limiting any rights you may have:

  • California residents may have certain rights under the California Consumer Privacy Act (CCPA) and other California laws. Our Privacy Policy describes how we handle personal information and provides information about rights that may be available to California residents.

  • Florida residents: To the extent applicable, we endeavor to comply with the Florida Telemarketing Act and Florida Do Not Call Act for covered communications. If you are a Florida resident and believe you have received a communication in violation of Florida law, please contact us using the information in Section 19 so we can review your concern.

Nothing in this Section is intended to limit rights you may have under applicable law.

15. Termination

We may suspend or terminate your access to the Site or any Text Program at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or unlawful activity, or for other reasons in our discretion. Upon termination, Sections that by their nature should survive (including, without limitation, ownership, disclaimers, limitations of liability, indemnity, dispute resolution, and governing law) will survive.

You may stop using the Site and terminate your account at any time. You may also opt out of Text Programs as described in Section 9.2.

16. Arbitration Agreement

16.1 Applicability of Arbitration Agreement. Subject to the terms of this Arbitration Agreement, you and YoungLA agree that any disagreement, controversy, or claim arising out of or relating in any way to your access to or use of the Site, mobile sites, SMS/MMS programs, any products or services sold or distributed through the Site, or the Terms and prior versions of the Terms (each, a “Dispute”) will be resolved by binding arbitration, rather than in court, except that: (1) you and YoungLA may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or YoungLA may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). For purposes of this Arbitration Agreement, “Dispute” will also include disputes that were not noticed or that involve facts occurring before the existence of this or any prior versions of the Terms as well as claims that may arise after the termination of these Terms.  

16.2 Informal Dispute Resolution. If a Dispute arises between you and YoungLA, we are committed to working with you to reach a prompt, low‐cost and mutually beneficial resolution. You and YoungLA agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). You and YoungLA agree that as part of these efforts, either party has the option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to YoungLA should be sent by email to [legal@youngla.com] or regular mail to our offices located at [8500 Balboa Blvd, Suite 110, Northridge, CA 91325]. The Notice must include: (1) your name, telephone number, mailing address, and e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the Dispute, including the specific relief sought. YoungLA will send Notice, including a description of the Dispute, to your email address or regular address on file.  It is your responsibility to ensure your email and regular address are correct and remain up to date. The Notice must be signed by the party initiating the Dispute (i.e., either you personally or a YoungLA representative).  

The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms or organizations represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. 

The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.

16.3. Waiver of Jury Trial.  YOU AND YOUNGLA HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and YoungLA are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in the subsection entitled “Applicability of Arbitration Agreement” above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review. 

16.4. Waiver of Class and Other Non-Individualized Relief. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the subsection 16.9 entitled “Batch Arbitration.” Notwithstanding anything to the contrary in this Arbitration Agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this subsection, “Waiver of Class and Other Non-Individualized Relief,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and YoungLA agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in Los Angeles County, California. The parties agree that any claims or requests for relief that are severed from an arbitration may not proceed in litigation and shall be stayed until all claims between the parties that remain in arbitration are finally resolved. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or YoungLA from participating in a class-wide or mass settlement of claims.

16.5. Rules and Forum.  The Terms evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement, including the procedures governing Batch Arbitration, and any arbitration. If Informal Dispute Resolution does not resolve satisfactorily within forty-five (45) days after receipt of a Notice, or after the completion of the Informal Dispute Resolution Conference, if such Informal Dispute Resolution Conference was requested, whichever is later, you and YoungLA agree that either party shall have the right to finally resolve the Dispute through binding arbitration. 

The arbitration will be administered by the National Arbitration & Mediation ("NAM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedure (the “NAM Comprehensive Rules”) in effect at the time of arbitration, except as supplemented, where applicable, by the NAM Mass Filing Supplemental Dispute Resolution Rules and Procedures (the “NAM Mass Filing Rules”; together with the NAM Comprehensive Rules, the “NAM Rules”), and as modified by this Arbitration Agreement. The NAM Rules are currently available at https://www.namadr.com/resources/rules-fees-forms/.

A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Demand”). The Demand must include: (1) the name, telephone number, mailing address, e‐mail address of the party seeking arbitration, and the account username (if applicable), as well as the email address associated with any applicable account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) a statement certifying that the requesting party will pay any necessary filing fees in connection with such arbitration. Any Demand you send to YoungLA should be sent by email to [legal@youngla.com] or regular mail to our offices located at [8500 Balboa Blvd, Suite 110, Northridge, CA 91325]. YoungLA will provide the Demand to your email address on file. It is your responsibility to keep your contact information up to date.

If the party requesting arbitration is represented by counsel, the Demand shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must also sign the Demand. By signing the Demand, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that, consistent with the standards set forth in Federal Rule of Civil Procedure 11(b): (1) the Demand is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery (“Counsel’s Certification”).  

Unless you and YoungLA otherwise agree, or the Batch Arbitration process discussed in subsection 16.9 is triggered, the arbitration, including any in-person arbitration hearing, will be conducted in the county where you reside. Subject to the NAM Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of arbitration. If NAM is not available to arbitrate, the parties will select an alternative arbitral forum. Your responsibility to pay any NAM fees and costs will be solely as set forth in the applicable NAM fee schedules (the “Fee Schedules”).  

You and YoungLA agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

16.6. Arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from NAM's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Demand, then NAM will appoint the arbitrator in accordance with NAM Rules, provided that if the Batch Arbitration process under subsection 16.9 is triggered, NAM, without soliciting input or feedback from any party, will appoint the arbitrator for each batch, subject to your right to object to that appointment.

16.7. Authority of Arbitrator.  The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except that all Disputes regarding the subsection entitled “Waiver of Class and Other Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of Class and Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection entitled “Waiver of Class and Other Non-Individualized Relief” has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

16.8. Attorneys’ Fees and Costs. Unless fee shifting is specifically authorized by law or by the NAM Rules, the parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Demand was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). To the extent, following a presentation on the merits, on its own motion or a party’s, and after affording a reasonable opportunity to respond, an arbitrator determines that a party who commenced arbitration did not bring its claim(s) consistent with Counsel’s Certification and the standards set forth in Federal Rule of Civil Procedure 11(b), the parties agree that the arbitrator shall, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration filing and administrative fees and arbitrator costs the responding party incurred under the Fee Schedules.

16.9. Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, you and YoungLA agree that in the event that there are twenty-five (25) or more individual Demands of a substantially similar nature filed against YoungLA by or with the assistance of the same law firm, group of law firms, or organizations, within a reasonably proximate period of time, for example, a ninety (90) day period, NAM shall (1) administer the arbitration demands in batches of 100 Demands per batch (or, if between twenty-five (25) and ninety-nine (99) individual Demands are filed, a single batch of all those Demands, and, to the extent there are fewer than 100 Demands remaining after the batching described above, a final batch consisting of the remaining Demands); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch on a consolidated basis with one set of administrative fees due per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award, which will provide for any and all relief to which the arbitrator determines each individual party is entitled (“Batch Arbitration”). NAM shall administer all batches concurrently, to the extent possible.

All parties agree that Demands are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise NAM, and NAM shall appoint a sole standing Procedural Arbitrator or, should the circumstances so require, an Emergency Arbitrator, according to the NAM Rules, to determine the applicability of the Batch Arbitration process (the Procedural Arbitrator or Emergency Arbitrator, the “Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by YoungLA.

You and YoungLA agree to cooperate in good faith with NAM to implement the Batch Arbitration process including the payment of single administrative fees for batches of Demands, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

This Batch Arbitration provision shall in no way be interpreted as authorizing or creating a class, collective, and/or representative arbitration or action of any kind, except as expressly set forth in this provision, and nothing about the Batch Arbitration process will preclude any party from participating in any arbitration administered according to that process.

16.10. 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to: [8500 Balboa Blvd, Suite 110, Northridge, CA 91325], within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you used to set up your YoungLA account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. Any opt-out notice will be effective only if you send it yourself, on an individual basis, and opt out notices from any third-party purporting to act on your behalf will have no effect on your or YoungLA’s rights. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any arbitration agreements that you may currently have with us, including any previous versions of this Arbitration Agreement to which you agreed and did not timely opt out, which will remain in effect, and has no effect on any arbitration agreements with us you may enter in the future.

16.11. Invalidity, Expiration. Except as provided in the subsection entitled “Waiver of Class or Other Non-Individualized Relief,” if any part or parts of this Arbitration Agreement (other than Section 16.9) are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed, and the remainder of the Arbitration Agreement shall continue in full force and effect. However, if Section 16.9 of this Arbitration Agreement is found under the law to be invalid or unenforceable then, in that case, the entire Arbitration Agreement shall be void, and the parties agree that all Disputes will be heard in the state or federal courts located in Los Angeles County, California. You further agree that any Dispute that you have with YoungLA as detailed in this Arbitration Agreement must be initiated within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.

16.12. Modification. You and we agree that YoungLA retains the right to modify this Arbitration Agreement in the future.  Any such changes will be posted at [8500 Balboa Blvd, Suite 110, Northridge, CA 91325] and you should check for updates regularly.  Notwithstanding any provision in these Terms to the contrary, we agree that if YoungLA makes any future material change to this Arbitration Agreement, it will notify you.  Your continued use of the Site mobile sites and/or SMS/MMS programs - for example, not deleting your account; or accessing, browsing, or otherwise using the Site, mobile sites, SMS/MMS programs; or accepting products or services offered through the Site or the mobile sites - following the posting of changes to this Arbitration Agreement, constitutes your acceptance of any such changes. If you have previously agreed to a version of these Terms with an arbitration agreement and you did not validly opt out of arbitration then, changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of your previous agreement to arbitrate. YoungLA will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms.

17. Governing Law

Subject to Section 16 and any rights you may have under applicable law, these Terms and any Disputes between you and YoungLA will be governed by the laws of the State of California, without regard to its conflict-of-laws principles.

18. Changes to These Terms

Subject to Section 16.12 above, we may update or modify the Site or these Terms from time to time. When we make changes to these Terms, we will update the “Last updated” date at the top of this page and may provide additional notice where required by law. Your continued use of the Site after the updated Terms are posted means you accept the changes. If you do not agree to the updated Terms, you must stop using the Site.

19. Contact Us

If you have questions about these Terms, the Site, or any of our policies, or if you need help with an order or a Text Program, you can contact us at:

Young LA Trading Co., LLC

Via Email:

Support: support@youngla.com

Legal: legal@youngla.com

Privacy: privacy@youngla.com

Phone: (818) 206-8764